Our goal is user satisfaction. Our support policies are to:
Respond to requests from users under support within 24 hours. We prefer to receive support requests via the internet; it makes it easier to consider the problem and refer it to the person most qualified to deal with it. Users in time zones far from North American Eastern Time may find e-mail or fax the most practical way to contact us.
Really solve the problem. Sometimes this means going beyond conventional product support, for example to help users debug their programs. Sometimes it means small changes to the program; see our Product Updates page for the most recent available program compilation, and if you are a registered user, download it from the web and call, e-mail, or fax for the password to unzip the files.
|Basic||SORITEC comes with 60 days of support. This normally covers installation and gets new users past the initial adjustment period.|
|Extended||For users who want extra help or who expect to make
complete use of the features in SORITEC. We provide
assistance with the sophisticated programming and
analysis features in SORITEC (and try to help people
struggling with PCs). Users with extended support
options also receive no-cost upgrades to the next release
of the product they are using (i.e., DOS users receive
no-cost DOS upgrades, Windows 3.1 users receive no-cost
upgrades to that product, etc.) or significantly reduced
prices for upgrades to other versions.
Extended support is available under a one-year contract for $95 U.S.
For e-mail support for Full Information Software products, please send an e-mail message to firstname.lastname@example.org. Include the name of the product you are using, the type of computer (processor) and operating system, and the details of the problem.
We will respond as soon as possible. Our goal is to answer e-mail support requests within 24 hours.
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