Product Support

Support Policies

Our goal is user satisfaction. Our support policies are to:

Product Support Options

Basic SORITEC comes with 60 days of support.  This normally covers installation and gets new users past the initial adjustment period.
Extended For users who want extra help or who expect to make complete use of the features in SORITEC.  We provide assistance with the sophisticated programming and analysis features in SORITEC (and try to help people struggling with PCs).  Users with extended support options also receive no-cost upgrades to the next release of the product they are using (i.e., DOS users receive no-cost DOS upgrades, Windows 3.1 users receive no-cost upgrades to that product, etc.) or significantly reduced prices for upgrades to other versions.

Extended support is available under a one-year contract for $95 U.S.

Support Requests

For e-mail support for Full Information Software products, please send an e-mail message to jstreets@fisisoft.com. Include the name of the product you are using, the type of computer (processor) and operating system, and the details of the problem.

We will respond as soon as possible. Our goal is to answer e-mail support requests within 24 hours.                                                                                                                           

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